How We’re Seeing the DISH Community through COVID-19
DISH cares about your safety. Here’s how we’re adapting to these world changes and keeping you connected to essential services.
Increased precautions during installation and day-to-day business
FREE channel previews
Deals for first responders
Special Offer for Healthcare Workers
To thank our healthcare workers fighting COVID on the front lines, DISH is now offering a deal for licensed healthcare providers, nurses, and hospital employees. This offer is available to both new and existing DISH customers—and there's no expiration date.*
One FREE On Demand movie from our library of over 80K titles
Heartland channel pack with 10 channels at no extra cost ($144 value over 2 years)
Free upgrade to Hopper DVR
*Offer applies to new and existing customers. Requires credit qualification, validation of status as nurse, medical provider, first responder or hospital employee, 2-year commitment with early termination fee, and eAutoPay.
How We’re Supporting the DISH Community
Protecting customers and installers.
We're continuing to offer TV packages, to entertain and inform DISH customers and support our employees’ financial stability.
We're training installers on CDC recommendations for preventing the spread of illness.
We're checking in often with local news networks to ensure strong signal and availability.
We're donating part of our network to T-Mobile to support customers relying on mobile data.
Protecting all employees in the DISH community.
We’ve transitioned all possible employees to work from home so location-dependent employees stay safe.
We’ve asked employees to keep travel to essential business only.
We’re communicating with business partners via videoconferencing as much as possible.
We’ve implemented a thorough illness-reporting plan.
We’ve relaxed attendance policies for employees that become sick.
We’ve scheduled more frequent cleanings to keep our buildings sanitized.
We plan to further protect DISH customers and employees by increasing cleanliness standards during installation appointments.
General CDC Tips for Preventing the Spread of Illness
Clean hands frequently by washing with soap and water for 20+ seconds or using an alcohol-based sanitizer.
Cover your face when you cough or sneeze.
Clean the most commonly touched surfaces.
Installation Requests for DISH Customers
If anyone in your household has a known illness, a fever, or flu-like symptoms, please call 855-810-1308 as soon as possible to reschedule your appointment, or visit My Appointments and click “Reschedule.”
If someone in your home gets sick the day of your appointment, and you don’t have time to inform us, please alert your installer as soon as they arrive.
Please observe social distancing: leave at least 6 feet between you and your technician at all times.
Changes to DISH Installations
Your installer will call one or two days before your appointment to check on your health status.
If your technician develops a known illness, a fever, or flu-like symptoms, we will reschedule your installation as soon as we can.
Technicians will work thoroughly but rapidly, to reduce the time they spend inside your house.
Installers will avoid shaking hands with customers and keep 6 feet of social distance at all times.
Technicians will wear gloves and shoe covers during their visit. They’ll also clean any work surfaces they touch.
Customers will have the option to verbally agree to their contract instead of physically signing.
Installers have permission to leave an appointment early if anyone in your home shows signs of contagious illness.
Watch Your Favorites on DISH
America’s Top packages come with a range of 190 to 290+ channels, FREE premium channels for 3 months,* and 80,000 titles available On Demand all year. During the coronavirus emergency, DISH customers can preview select channels FREE for a limited time, including the following top networks.
40+ Channel Previews FREE for a Limited Time
CNN, Fox News, and MSNBC
OWN and BBC America
Disney Junior and Discovery Family
Starz, Hallmark Channel, and FXM
*After 3 mos. you will be billed $30/mo unless you call to cancel.
On the Hopper 3 DVR
Record 8x more channels at once and save 4x more hours of HD storage when you upgrade to the Hopper 3 DVR receiver. The perfect solution for a full house.
On Mobile Devices
With the official mobile viewing app from DISH, up to 5 people can use your account to watch live or recorded TV at the same time. Available on iOS and Android.
Can I order internet service from DISH during the COVID crisis?
Yes—now more than ever, DISH cares about connecting you to the services you need. To research speeds and starting prices from our internet partners, click here.
How can my family watch different shows at the same time?
When the whole family’s home, you can watch together or get some me-time in your own spaces. By getting a secondary DISH receiver or signing in to official apps from DISH, you can watch live, recorded, and On Demand programming on devices like these:
Our line of DISH Joeys, which come in a standard HD model, 4K model, wireless model, or Super Joey with extra recording power
Phones, tablets, and laptops
Streaming sticks and streaming boxes
What offers do you have for first responders?
In appreciation for first responders, DISH offers special savings and benefits for law enforcement, emergency medical personnel, and firefighters.